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Last update: jan 2024Terms of Service (ENG)

These are the conditions and terms of service that the client accepts when registering (registering) and reaffirms it before making any payment. In case of breaching any section ZonaHosting (hereinafter "ZH") reserves the right to terminate any service without any notice. However, we will always try to reach agreements with the client before going to any extreme measure. Last changes only fixed typos and explained better some of theses conditions, but the finality of the terms didn't change.

General T.O.S.

By accepting this you agree to any repentine terminations of your services because of a JUSTIFIED reason by the admins.

You are able to make re-seller services to anyone, but you must warn us about your services and prices via a ticket on the client area. If we discover you're making this without notificating us, you'll be banned from using our services and we won't refund any transaction.

We're not in charge about the actions you made on the server. Any illegal action will result in perma-ban.

We're not in charge about services getting hacked (TeamSpeak/Web/Games)

There are no any money back guarantee. Money backs are disabled after you buy anything because we are selling digital service/goods. You agree to these terms upon signup and purchase.

Buying anything here, you agree to NOT open a PayPal dispute, as we do not offer money chargebacks/refunds.

When the user marks-in the "I've read the terms and conditions" checkbox means that the user agrees and affirms that he did read everything. You agree all conditions without exclusions.

We offer free support, but we cannot make changes to other's servers without permission/specific information provided in case you are not the owner.

In case of a fatal error we do have security copies from servers. You might have some data loss and our providers should be responsible of this if it's their fault.

If you have any question about this, open a ticket. Any administrator will help you (open as support category).

You cannot split a plan (for example, from a 4GB MC server to 2 servers of 2GB RAM) but you can upgrade/downgrade it whenever you want.

We do offer live chat when important server errors are happening or we have a high volume of support tickets. If it's avaliable you will have a popup, if not, open a regular ticket.

Anything transaction relateds will have to be done via tickets for safety purposes.

Administrators cannot change user passwords or info without: current mail user, payment ID (from PayPal),order ID and date of payment

ZonaHosting is not in charge about illegal actions committed on the server/service runned by clients, but if ZonaHosting recieves any warning about it, server will be suspended until an agreement is met or will be closed without any possible chargebacks but servers will be suspended upfront and we will contact you as soon if possible if the cause is yet not determined properly of the infraction.

If a chargeback is started about whatever reason, service will continue until it's payment day, which will be cancelled immediately and user will be perma-banned from the website without the chargeback in a extreme case. If not, the product will be removed and your account could have consequences like closing you account.

We work closely with PayPal reporting frauds, so if we detect a fraud, after submitting all the information to PayPal, they will get in touch with your bank (if transaction was from a bank) and your account will be flagged in PayPal's services

If your server is suspended because the last invoice is still payment pending, files cannot be retrieved until you pay again.

If it takes you too long to pay a due invoice, service might be terminated and files in some cases can be retrieved, but you will have to pay an extra fee for the recovery services, but we do not guarantee that all files will be readable. A refund of this service can be issued if only the 10% of your files are readable.

If we discover a client is reselling our products we might suspend the account. In order to be able to resell you must ask permissions first to the ZonaHosting.us Staff exclusively via ticket.

Ask for an inmediate cancellation means that you want to stop using right now our services and you also won't be able to ask for a refund. We usually give 1-2 days from cancellation request to allow the customer to tell us if it was an error.

We are not responsible of subscription creation. When you pay you choose subscription or one time payment. If you choose subscription you must cancell it on PAYPAL. We do not offer chargebacks if accidentally a subscription was payed, you're in charge of your subscription. For more information about subscription, please contact directly to PayPal.

Administrators can always suspend or cancel items without warning if you break our T.O.S.

Everything that happens inside our services are never related to ZonaHosting as we are only the hosting providers. The client associated to the service will be the legal responsible.

In case of any illegal activity, as disclosed before, you are the legal responsable. Also fees according to the inspection could be charged to the account in case our intervention is needed from us or from legal agencies.


TeamSpeak 3

Adding more slots than the buyed ones is COMPLETELLY ILLEGAL. This mean that the service will be suspended until you contact us. Chargebacks aren't allowed. The service will be unsuspended until we reach an agreement.

We will give you 12 hours until suspension to pay for the new ones. If they are not payed or restored to it's original value, it will be suspended or deleted without chargebacks.

You mainly pay for the machine usage/storage. We use the system Teaspeak to make it cheaper, but due to the last TS3 CLIENT version we've bought a TS3 license. Thanks to this we offer the same TS3 service but very cheap! For aclacaration, everything you do in normal TS3 server version you can also do it here.

We do not monitor files uploaded to the server or any conversation. If we get reports of illegal actions we can inspect and suspend/delete the server witout any warnings and you will be responsible of these actions.


Random Steam Keys

You cannot open a chargeback once the key is sent to the client because we cannot invalidate keys.

If you have the game or you don't like the game earned, you cannot open a dispute. You agree to this term (and the others) when you purchase or sign up your account.

When we order the massive amount of keys, the value of each one is checked when the list was sent to us, but a game can be devaluated and not fit what is in the description. In that case, we will always try to compensate the user.


WebHosting

Absolutely all types of illegal website like DDoS, Virus spreading, hacking websites, etc are penaliced, and can be terminated without advise and reason, and you'll be banned from ZonaHosting

ZonaHosting.us is NOT asociated to anything you make in your website, so you're completely responsible for anything it happens there.


Game Hosting

You cannot use in-game services to any illegal activities. This means discussing illegal activities, gambling to minors and such. We, the support services, might suspend or terminate without any reason if we suspects these activities are running in our hosting.

ZonaHosting.us is NOT asociated to anything you make in your server, so you're completely responsible for anything it happens there.

You cannot max out your CPU usage constantly. Excessive use of CPU (like running special components/plugins/etc) in order to waste energy or impact other users might result in a termination without notice.

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